| Published monthly price | Maintain $89 · Protect $179 · Perform $239 · Custom $359 | Essential $320 · Business $560 · Priority $790 /month, no tax added, except VAT for EU buyers |
| Included work per month | Maintain: no edits included. Protect and above: '24/7 unlimited website edits' — content updates, banners, plugin settings, CSS tweaks, image and text changes. | 6 / 12 / 20 included developer hours (Essential / Business / Priority), logged in whole quarter-hours. Routine plan work — updates, backups, monitoring — never consumes your hours. |
| Custom development | Excluded in writing on every plan. Their FAQ lists as not included: custom development (PHP, plugins, themes), updating custom code, graphic design, building full pages to match an exact design, content creation, rebuilding a website. | Included — the same hours cover small development alongside fixes and content or design edits. A single task estimated over 8 hours becomes a separately quoted Custom Offer, agreed before any work starts. |
| Response-time commitment | Not published on their pricing or plans pages. | Printed on every plan: 2 business days on Essential, 1 business day on Business, 4 business hours on Priority — plus 24/7 response to critical incidents on Priority. |
| Hosting | Not included; the Custom plan supports Pantheon and AWS setups. | Not included by design — Managed Hosting Care is a separate monthly service, so you pay for it only if you want it. |
| Sites covered | One site per plan. | One site per plan; an Additional Website add-on with a published monthly price covers one more site from the same panel. |
| Annual billing | No annual prices are published on the pricing page; a 'two months free' figure appears only in a secondary source (flatmonthlyfee.co). | Published on every care plan: 10% off with annual billing — and if you leave early, months that have not started are refunded in full. |
| Money-back terms | No money-back guarantee is shown on their pricing page. | Written down for every service family: 100% refund before work starts on one-time services, no-cure-no-pay on Emergency Fix, unused pack hours refundable within their 90-day window minus one hour. |
| Where checkout happens | On their site, per their published flow. | In the client panel at app.web-svc.com, from the same price book this page renders — prepaid, with no deposit to negotiate and no invoice to chase. |