Website care, SEO and one-time work with real developer hours
Care plans
Your website stays fast, secure and up to date — while you run the business.
6, 12 or 20 included development hours every month — counted in whole quarter-hours, no small print
CMS, plugin and theme updates on a fixed schedule
Daily backups of files and database
Security and uptime monitoring on every plan
One panel for requests, reports, invoices and your remaining hours
Plans
Simple company sites that change a few times a year
for business sites — 12 h a month, answered by the next business day
Sites that bring in enquiries and change every week
Stores and sites where downtime costs money
Business hours on this page mean Mon–Fri, 09:00–18:00 Eastern Time (ET). Critical incidents on the Priority plan are answered around the clock.
Start
The paid order becomes a service in your panel with a status of its own, and every change to it is recorded on the service page. From that page you write to us whenever you need to — one conversation per service, not one per order, so there is no second chat to check.
The short intake form asked what the work needs while you were ordering, and its answers travel with the service. Credentials go into the panel's encrypted storage, never into an email thread, and the form itself never asks for one.
Every request is estimated first, free. Estimated at two hours or less, it starts right away with a notification to you; above that it waits for you to approve the deduction. You can lower that threshold to zero and approve everything.
Work is logged in quarter-hour steps, each entry tied to the request that caused it, with the remaining balance visible as a number. A subscription renews only under a payment mandate you granted — and can revoke — in the panel.
Illustration of the client panel — not a real account. Every deduction is a line, the balance is a number.
Included
Spent only on your requests — fixes, content and design edits, small development, consultations. Time is tracked in whole quarter-hours and your remaining balance is always visible in the panel.
Updates, backups, monitoring and the monthly report are part of the plan itself. Your hours are yours.
Unused hours expire at the end of the period and do not roll over. That is the honest price of a guaranteed team slot — and you always see the balance before it happens.
Top up with an Hourly Support Pack in the panel. Pack hours are spent only after your included hours run out.
Full redesigns, features larger than 8 hours per task, paid plugin licences, hosting and bulk content production — these are quoted separately, before any work starts.
Compare
| What you get | Essential $320 /month | Business $560 /month | Priority $790 /month |
|---|---|---|---|
| Included development hours / month Developer time reserved for your requests — bug fixes, content and design edits, small development, consultations — logged in quarter-hour steps with the balance always visible. Requests estimated at 2 hours or less start without waiting for your approval; you can lower that threshold to zero in the panel. Routine plan work never uses these hours; unused hours expire at the end of the month and do not roll over. | 6 | 12 | 20 |
| CMS, plugin & theme updates | Monthly | Every 2 weeks | Weekly + staging QA |
| Backups | Daily | Daily | Daily + pre-update |
| Security monitoring | Standard | Standard | Extended |
| Uptime monitoring | Included | Included | Included |
| Response time (non-critical) How quickly we first respond to a non-urgent request, counted in business time — 2 business days, 1 business day or 4 business hours. It is a first-response commitment, not a completion time. | 2business days = 16 working hours | 1business day = 8 working hours | 4business hours = 4 working hours |
| 24/7 emergency response Site down, hacked, checkout or lead form broken. On Priority these are answered around the clock, nights and weekends included; on Essential and Business, in business hours. Triage is part of the plan; the repair itself is logged against your included hours. | Outside the plan | Outside the plan | Critical incidents |
| Content & CMS edits | From your included hours | From your included hours | From your included hours |
| Performance clean-up | Outside the plan | Quarterly | Monthly |
| WooCommerce & membership work On Priority, store tasks — checkout, payment gateway, catalog and product-variation fixes — are accepted as requests and deducted from your included hours. On Essential and Business, store work needs the WooCommerce Care add-on, which brings its own +3 h store quota. | Outside the plan | Outside the plan | Within hours |
| On-page SEO tasks | Outside the plan | Outside the plan | Within hours |
| Reporting | Monthly | Monthly + task summary | Monthly + SEO & performance |
| Order | Order now | Order now | Order now |
Promise
Each plan prints its first-response time in business time, right in the grid above — a commitment to answer, not a completion time. Paying in your client panel opens the service; the clock on that commitment starts on each request you file, against the working calendar frozen with it.
Your plan renews only under a payment mandate you grant — and can revoke — in the panel. No silent charges.
Cancel any time: the plan keeps working until the end of the period you paid for. On annual billing, months that have not started are refunded in full (the annual discount is recalculated for the months you used).
Questions
You answer the short intake form while ordering and hand over access through the panel’s encrypted storage rather than email; the paid order then opens the service on its own page, and you file your first request from there. Every request is estimated first, free; requests estimated at 2 hours or less start without waiting for your approval, and anything larger waits for you to approve the deduction. Hours are logged in quarter-hour steps, each with a line you can read.
Our launch focus is WordPress and WooCommerce, and that is what the scopes on this site are written against. Other platforms are served through the same services where the work fits, and through a Custom Offer where it does not — a written proposal within 2 business days of your brief.
Only if you grant an explicit payment mandate at checkout. You can revoke it in the panel at any time; without a mandate nothing renews and nothing is charged.
Your requests: bug fixes, content and design edits, small development tasks and consultations. On the Priority plan they also cover WooCommerce, membership and on-page SEO work. Routine plan work — updates, backups, monitoring, reports — never consumes your hours.
No. Hours are reserved team capacity for the month and expire at the end of the period. Your remaining balance is always visible in the panel, so this never happens silently.
Buy an Hourly Support Pack in the panel. Pack hours are spent only after your included plan hours are used up, and unused pack hours are refundable within their 90-day window (minus one hour, per our refund policy).
The plan runs until the end of the paid period — you lose nothing you have paid for. With annual billing, any months that have not started are refunded in full; the annual discount then applies only to the months you actually used.
Full redesigns, single features larger than 8 hours, paid plugin licences, hosting and large-volume content production. For those we prepare a separate quote in the panel before any work begins.
Extras
Add-on — attached to a running plan from your client panel.
Store-specific care on top of your plan: WooCommerce updates, checkout checks and a dedicated quota of store work.
The same care plan applied to one more site, managed from the same panel.
WooCommerce Care sits on top of a care plan: checkout tested after every update round, payment gateway support, catalog and product-variation fixes, and store-down incidents treated as critical. It brings its own quota of store work — three hours a month — next to the development hours of the plan underneath it.
It is an add-on, not a plan of its own: you buy a care plan first, and the add-on is ordered separately in the panel after the plan. The two prices below are the two lines you will see on your order.
Order
In the panel this service is listed as “WordPress Maintenance & Care Plans”.